Returns & refunds

Cancellations, returns and refunds

Last updated

Cancel an order

• You can cancel any time before dispatch by messaging us with your order number. Prepaid orders are refunded in full.
• After dispatch, you can refuse the parcel at delivery. For prepaid orders we refund the product price minus the two-way shipping cost.

Returns

You can return Tapwise within days of delivery if:

• it arrived damaged or defective, or
• it is not what you ordered, or
• it is unused, with all parts, the tap connector, pipes and the original box.

We pick up returns for damaged, defective or wrong items free of charge. For other returns, the shipping cost is deducted from the refund.

We cannot accept returns of units with physical damage caused after delivery, or units that have been opened up or modified.

Refunds

• We inspect the returned item within 2 working days of receiving it and tell you the result.
• Approved refunds are sent within 7 working days of approval.
• Online payments are refunded to the original UPI, card or bank account through Razorpay. Your bank may take a further 5–7 working days to show it.

Warranty

Tapwise has a one-year warranty from the invoice date against manufacturing defects. It does not cover physical damage. For a warranty claim, message us with your order number, a photo or video of the problem, and a copy of the invoice. We repair or replace the unit; if neither is possible, we refund it.

How to start a return

Message us on WhatsApp or email with your order number and the reason. Details are on the contact page.